Frequently Asked Questions
Everything you need to know about caring for your crown.
Are your products safe for color-treated hair?
Yes, all It's a Haircare products are sulfate-free and formulated to be gentle on color-treated and chemically-processed hair to prevent fading.
How long does shipping usually take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary based on destination but usually arrive within 10-14 days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return the product for a full refund, even if it has been lightly used.
Are your products cruelty-free and vegan?
Absolutely. We are committed to ethical beauty; none of our products are tested on animals, and we use 100% vegan ingredients.
Do you offer subscriptions for regular deliveries?
Yes, you can choose our 'Subscribe & Save' option on any product page to receive automatic deliveries every 30, 60, or 90 days at a discounted rate.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to follow your package's journey to your doorstep.